sykodrama-
Myself and two friends were some of his first customers I guess, I am good friends with his sister and we loved his products.
I won’t spend hours explaining so a basic run down;
Terrible communication.
Lead times are long, but then they extend, matched with no communication you can plan for a year ahead..
Agreeing to a project, failing to meet dates - for a bikepacking trip.
Never being man enough / finding time to deliver and getting his dad to - he is a bloody lovely chap.It’s a shame, how products are cool and well made, but he’s impossible to deal with. I just went to naffsacks, within 3 days we have sorted a custom bag and I expect it in 2/3 weeks. I’ll update obviously, but the communication has a been quick, answers suitable and easy to deal with.
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Rhobbs
Couldn’t recommend Mack, service is appalling at best. Products are good though which is just frustrating.