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@bobble
Avoid the master cobbler in Islington at all costs whatever you do.
My watch strap on a cheapish daily watch broke shortly before an interview I had in London, and I’d come down the night before to stay with my sister. Morning of the interview, I went to ‘The Master Cobbler’ in Islington to get it fixed for convenience. £15.95 new for the strap, fitted, fine. I walked out shop 10m, checked the time, the strap disconnected, and it fell off, smashing the watch face. I went back in, and after an unnecessarily long discussion, they agreed to fix the screen FOC. Would take a few days - so my sister would have to go and pick it up as I went back to Sheffield.
Firstly, they didn’t ring to say it was ready, instead I had to ring 2 weeks later. That’s excusable but the next bit is awful. My sister, who knew the entire story, went to pick it up today, with me having sent her the receipt. The guy who served me worked hard to get her to pay £45 to pick it up, she knew something was up but paid it because I couldn’t answer my phone. Just spoke to her now and she explained all of the above, and without even needing to get me on the phone, they immediately ‘realised their mistake’ and refunded her. Absolute c**ts.