You are reading a single comment by @croft and its replies.
Click here to read the full conversation.
croft-
I'm trying to remain calm and understanding as I now have the bike. However it got a bit stressful. I get it that those bikes will be in very high demand as they tick a lot of boxes thanks to their versatility. Ribble probably isn't that cash rich and is having to juggle production around.
The CGR 725 arrived safe and sound yesterday. They upgraded the whole brake line to Rival, including the shifter. Only the rear mech is Apex.
EagleEyez
That's terrible.
One of the main reasons I ordered with Ribble was that delays or long lead time were never mentioned prior to me placing that order.
I can't complain totally as a bike was delivered today.
That's after I complained about the rather poor experience so far and the £25 delivery charge being refunded.
Which was followed by an email informing me of despatch notification to follow including Parcelforce tracking number.
That's after not receiving said email AND a PF driver nearly smashing his way in rather unexpectedly. Luckily my gf was WFH today.
Ribble CS when chased confirmed the delivery of a CGR AL !!??
Then later explained (verbatim): "our system is currently unable to send automated despatch notification for bike orders due to the complicated way we set up bike orders on our system".
I'd strongly advise anyone with a bike order not to wait for that elusive tracking number but contact CS.
Next update:
What bike did they send me in the end??...