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@Clockwise
My partner went for a cycle yesterday in wormwood scrubs with her work to take clients out, when she got home was saying her legs hurt a bit. When I talked with her about it she said instructors put her on a bike that didn't fit at all so her knees banged on a bar(it was an adapted bike), knowing more about the bike they could have adjusted it to put the seat back but didn't bother. Talking more she explained the gearing felt heavy so I looked up the bike and it has linked pedals(like a pedalo) and the resistance would have been her client pushing against the pedals, said an instructor cycled with her client after feeling the same resistance then took the bike out of action(possibly injuring the client in the process), asked her the clients mobility and needs and then it seemed the bike wasn't suitable for the client either.
Not sure how to get feedback to instructors without going via either my partners work who will just stop taking them cycling or head office of who will swap instructors so they don't learn from the experience just lose out on work replaced by someone who potentially will do the same.