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NurseHolliday
motherfuckers! Look, a light repair carried out by Rolex on a small scuff will be fine and wont affect the value.
Refinishing a whole case of a vintage watch to make it "like new" is a different matter IMO and should only be done if the watch is basically unwearable and needs a full restoration.
He should definitely try to get Rolex to fix it though, which might mean an insurance claim or a claim against the airport. The biggest risk now is that he tries to get it repaired on the cheap and compounds the situation.