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motherfuckers! Look, a light repair carried out by Rolex on a small scuff will be fine and wont affect the value.
Refinishing a whole case of a vintage watch to make it "like new" is a different matter IMO and should only be done if the watch is basically unwearable and needs a full restoration.
He should definitely try to get Rolex to fix it though, which might mean an insurance claim or a claim against the airport. The biggest risk now is that he tries to get it repaired on the cheap and compounds the situation.
Quick question re: polishing.
The fuckers at Abu Dhabi airport security dropped my dad's brand new DJ onto the metal rollers of the X Ray machine, then almost arrested my mum when she quite rightly kicked off about it. Unfortunately it's put some real light scratches and scuffs into the lugs, can these be polished out easily and how damaging will it be?
I know @freddo is pretty anti-polishing due to the thickness of the metal, but it's brand new and he's a bit down in the dumps about the whole affair.
Should I just take it to a decent watch shop and see what they suggest?