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mtsdw
Was amazed to get some excellent service from Amazon last weekend!
On Sunday night, my daughter was complaining that the cheap headphones she had bought were broken. She had purchased some kind of warranty at checkout, but was getting no joy online with repair or replacement.
Being old fashioned, I looked up a 'phone number and spoke to someone in a call-centre (got through more or less immediately). Explained the issue to person on the 'phone (because of GDPR I had to impersonate a 16 year old girl) and hey-presto, a replacement set of headphones arrived the very next day. Pains me to say it, but well done Amazon.