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That’s nothing, should be easily repairable. She might be able to find some material elsewhere on the jacket to make a patch out of, depends how vain you are really. Simply sewing over it with similar colour thread would be sufficient to seal it up and be barely noticeable.
Can’t believe they’ve turned you away, I’ve seen them repair way worse, another sign of things to come.
I had a tumble and took some chunks out of my down jacket this morning, going to cover the worst hole with a hipster patch.
Where’s/how bad is the tear? In light of recent changes with the rapah repair system is it worth trying somewhere else to repair it?