You are right about inclusivity. I have very recently taken on a small indy bike workshop with a friend of mine in Cardiff called Punk Bikes. The business has been on the site in one form or another for ~7 years and has always been built on a non judgemental, inclusive approach. We don’t care if you walk through the door with a £60 gumtree special or +£7k TT ride, you will get the same service and we have found people respond well to that. I get that larger chain shops (like Evans) are super busy and have enormous overheads etc, but they are sucking the life out of bricks and mortar bike shops imo, through a lack of inclusiveness.
You are right about inclusivity. I have very recently taken on a small indy bike workshop with a friend of mine in Cardiff called Punk Bikes. The business has been on the site in one form or another for ~7 years and has always been built on a non judgemental, inclusive approach. We don’t care if you walk through the door with a £60 gumtree special or +£7k TT ride, you will get the same service and we have found people respond well to that. I get that larger chain shops (like Evans) are super busy and have enormous overheads etc, but they are sucking the life out of bricks and mortar bike shops imo, through a lack of inclusiveness.