eBay problems, resolutions, shenanigans, questions and info (not bike finds)

In my experience Royal Mail are very good about these things. I can't remember how long they ask you to wait but the online process is here:

https://personal.help.royalmail.com/app/webforms/claim

Thanks, luckily the tracking info said that an attempt had been made to deliver at guys gaff.

But useful info ta ^

...the tracking info...

When you said just "2nd class" on the last page I thought you mighta gone for a non-tracked service.

In my experience, they don't 'lose' tracked parcels anything like as often as they they do untracked ones.

Funny that.

It's been a while since I've had an issue as a buyer on ebay other than failed / incorrect delivery.

Can someone suggest what I should do /my rights re the below?

Mrs H bought a cushion cover on my eBay. It turned up and is actually a fucking awful low res printed photo of another cushion. I mean it's proper shit.
https://rover.ebay.com/rover/0/0/0?mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fulk%2Fitm%2F173653285359

I've messaged the seller. How long is reasonable to wait for a response, and should they pay for return postage?

Cheers.

Hmmm - zero feedback and member since November doesn't fill with confidence

Yeah, you're not getting a response.
Just open an eBay dispute - You'll have to do it at some point anyway (the first step of which is to contact the seller...) so you might as well save some time do it now.

Some zero-rater won a kids BMX I was selling to coincide with Xmas, and has been quiet for 5 days..
Have to find that setting.

Cheers.

Just got a response;

Hi Hugo7,

We are really sorry that you feel this way.

However, we do not accept returns. We have stated in the description that the ítem may vary due to the photography and screen settings. When it comes to the photo resolution, it is in HD. If you click on the image it will zoom in. Furthermore, we would restrain from returning a pillow because of hygienic reasons.

Did you try the product on the cushion and ironed it as well? For better results.

Please let us know.

Looking forward to hearing from you

In my message I preempted the

We have stated in the description that the ítem may vary due to the photography and screen settings.

By pointing out this is not a screen variation issue.

Basically if you Google imaged a cushion design you liked, then uploaded it to one of those photo cushion websites, it looks like that.

Oh well of to PayPal dispute we go.

It does say in the description that it is only printed on one side in fairness.
I think you may struggle

It could be worse:

Dont forget Paypal offer a returns refund service

It could be worse:

Honestly though, that is better quality.

@MicroDosed™ - how does that work now? I can't see anything in my PayPal anymore.

https://www.paypal.com/uk/webapps/mpp/refunded-returns

Anyone got a contact email or anything for eBay uk please? sold a bike on a £1 max offer, and have been billed for the full 10%
edit - phoned 08445459982 and sorted it

How much did the phone call cost?

I've bought a small bits of aluminium extrusion twice, from 2 different ebay sellers but the paypal name is the same.

I've only realised the paypal account is the same as I've had to open disputes on both transactions as I've failed to receive the item in question.

There seems to be no way to report this to ebay.

So, avoid buying anything from Wondergood and Glad2017.

Glad 2017, simpler times eh?

Is there a way or online service that allows you to find out who the obscured bidders are on an item?

1 Attachment

Re: £1 sellers offer and relisting/multiple.
Ok, I know that items that are re-listed or sold/listed in multiple quantities are exempt from the offer.. Does that mean that
Hypothetically - if you have multiple items, list one during the promotional window, sell it fixed price/offer and then do another separate listing (still within the promo window) for an identical item they will both qualify?
In my case: Sold something (stating UK postage only and with non international postage). Fella from Italy purchases - he seemed completely sound with good feedback - then messages 15 mins later realising his mistake and asking of I'd be happy to post or, with no prejudice and an apology, to please cancel transaction at his request. I've cancelled transaction. Can I now list this item again - not click re-list (within promo window) item - and still get the offer?
TIA

Tate

If multiple items at end of description put (1) then (2) and so on and you’ll qualify as they techinically aren’t duplicates as the title is different!

I think that’s what you meant?

Cheers

Dave

Ideal - that makes sense. Should then the same apply to my issue with the gent who's cancelled the item. I can list it again within the promotional period just with a slight amendment to the title and they will be essentially a completely separate non duplicate item?

Cheers

Yes mate just add an extra word on title.

Nothing more annoying when someone cancels a £1 seller fee sale but at least you have more time to relist.

It’s happened to me but after the offer period had ended on quite an expensive item so properly annoying 👍

I'm in the market for a Makita (I already have other tools and batteries) cordless grinder and found this one at £27.99 brand new from China.

They are £50-100 used and £70-130 new from proper UK retailers so chances of it showing up...?