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Cheers, I will reply to them now to say I want a refund and if they don't do it before this time tomorrow then I'd escalate... it sucks because it's the 2nd time this's happened in the last couple of months... And I have another item's ETA expires tomorrow...
My gut feeling tells me both the items have indeed landed in the UK and fucking Royal Mail have lost them as I have an ongoing issue with them keep losing my packages / post as they claim they cannot find my physical front door sometimes, well I don't tend to move my door regularly... sadly Chinese sellers don't like to use tracking for cheaper posting cost... ¯_(ツ)_/¯
ExTra
Yeah. They probably want to send it again as they'll be hoping you either forget about it or it goes outwith the period where you can claim a refund.
I'd get straight on paypal and open a dispute and in the morning escalate it. Quickest way you'll get your money back.