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Your image shows a linked account. Before that, click Strava and it takes you to a Strava sign-in page. Using credentials we already know are correct, it doesn't allow sign-in and so the Wahoo never gets to talk to Strava. RWGPS worked. The problem could be with Strava but she can login just fine on her laptop so it appears the problem is with Wahoo's use of the Strava login page.
hippy
Thuekr
How come you know it's not connected?