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Thuekr
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Your image shows a linked account. Before that, click Strava and it takes you to a Strava sign-in page. Using credentials we already know are correct, it doesn't allow sign-in and so the Wahoo never gets to talk to Strava. RWGPS worked. The problem could be with Strava but she can login just fine on her laptop so it appears the problem is with Wahoo's use of the Strava login page.
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She's just tried it again and it seems to have gone a step further so we're in business it seems.
hippy
I have no idea what you're talking about.
It connected to her RWGPS account but not Strava for some reason.