I've always found the service excellent. That said, the T&Cs seem to have now changed to just crash damage repairs. I think it used to cover reasonable wear & tear? I had some jeans repaired twice that had worn away at the crotch.
Yes it's crash damage. If they're usually on ball maybe the request didn't go through - I'll try again, cheers!
@DaveHedgehog started
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I've always found the service excellent. That said, the T&Cs seem to have now changed to just crash damage repairs. I think it used to cover reasonable wear & tear? I had some jeans repaired twice that had worn away at the crotch.