I've always found the service excellent. That said, the T&Cs seem to have now changed to just crash damage repairs. I think it used to cover reasonable wear & tear? I had some jeans repaired twice that had worn away at the crotch.
That's a bit shit if true, thought the repair scheme was at least partially Rapha trying to stand by their products. What if you purchased something before the T&Cs changed?
I've always found the service excellent. That said, the T&Cs seem to have now changed to just crash damage repairs. I think it used to cover reasonable wear & tear? I had some jeans repaired twice that had worn away at the crotch.