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Also, they're amazed that the managing agent has made this my problem to solve.
Yeah I mean you don't own the building. You own the plumbing in your flat, so if that was causing the problem, then yeah you'd need to sort it, but it doesn't look like it is.
In my experience these things are usually dealt with via the buildings insurance, for which you've already paid for through your service charge. You can put in a statutory demand to see the details of the policy if you want.
So yeah, your managing agents are FUCKERS.
Howard
Not covered on my policy, but they have put me in touch with the surveyors that they use.
Also, they're amazed that the managing agent has made this my problem to solve.