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That's terrible. We had a large patch of damp come through from a gully between two pitched roofs (rooves?) in our old flat. After 4 months of nothing being fixed I spoke to the agent and said I wanted £50 per month off the rent as we'd been unable to move in properly and £50 back for every previous month it had been an issue. He agreed, and I instantly thought I should have asked for more. They never fixed it while we were there and we moved out after 6 months.
Tonts
It was.
Ended up with 2 nice new shiny windows and a redecorated room.
But I told them they will be back again if they don't fix the cause of the ingress.