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Could Evans have survived had they had better customer service?
Not just could, but Defintely can, with better management, better staff training, better pays etc.
The issues is less to do with the market, more the extremely poor management from the higher up (remember the 50% discount we used to offer in January? Our workshop have never hit workshop target for nearly 3 months due to this).
edscoble-
Totally agree with you Ed and I said 'could and possibly' as there are quite a few other factors which comes into play.
One of them is that they could have reached out to the lenders and/or landlords to restructure the debt much earlier.
Especially since the signs were already there with high street retailers falling like Dominos, they'll be silly to think that they'll be unaffected and when they realised it (bit too late...) made another mistake thinking that deep discounts and the volume game would get them out of it.
Too many whaammmyyyy to count!
coventry_eagle
Yup, you put it better than I did, thanks!
And what @vilms5000 said too, Evans is like a Tesco, you just go in get your stuff and go, no service. Want service? Your local grocers or market will definitely do that or even Waitrose or Marks and Sparks to a certain extent.
But most just want convenience and cheap and yeah, self service checkouts, buy and go.
Could Evans have survived had they had better customer service? Probably, but that's only one of the many other problems they faced.