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Yup, you put it better than I did, thanks!
And what @vilms5000 said too, Evans is like a Tesco, you just go in get your stuff and go, no service. Want service? Your local grocers or market will definitely do that or even Waitrose or Marks and Sparks to a certain extent.
But most just want convenience and cheap and yeah, self service checkouts, buy and go.
Could Evans have survived had they had better customer service? Probably, but that's only one of the many other problems they faced.
coventry_eagle-
Ultimately, making money with bike stuff is hard for some intractable reason.
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Could Evans have survived had they had better customer service?
Not just could, but Defintely can, with better management, better staff training, better pays etc.
The issues is less to do with the market, more the extremely poor management from the higher up (remember the 50% discount we used to offer in January? Our workshop have never hit workshop target for nearly 3 months due to this).
Howard
edscoble
It’s a just a slightly quicker way of saying just coz you’ve got a deal to sell bromptons doesn’t mean every man and his dog isn’t going to be selling them tomorrow so you’d better differentiate