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I don't think he was being blase (A bit too cynical though) about it. It is however a reality in the UK. Free market practices, followed by a collective 'I wonder why the high street is deserted' followed swiftly by Amazon et al opening mammoth operations in the middle of nowhere sucking everyone's easy money with prime deliveries.
Easy credit and aggressive advertising doesn't help in making fingers hit buttons easy. People will mostly chase a lower price, so that combination is deadly. Add new shit like black fucking Friday into the mix, and you can see where that road leads.
Pointing fingers and trying to find a guilty party is moot, since yes, we can all vote with our money; saying that however, the current system is rigged for 'maximal growth'.There's an interesting Guardian article about the word 'growth' and its implications within society.
TBH consumers are to be blamed, you (the customers) want cheap stuff, you rather buy online, that's why Mike wins.