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TBH consumers are to be blamed, you (the customers) want cheap stuff, you rather buy online, that's why Mike wins.
Nah, it's alarmingly poor management at Evans that are to blame, remember the 50% discount? that's months of my life I can't get back, and never hitting target for nearly 3 months despite "increase in footfall".
He's a sycophant to the £ sign and will milk it all for all it's worth. Shame.