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  • Okay this is mostly my fault but I messed up my shipping address on a recent Rapha order by forgetting one line (the first time having something sent to an address in Hungary) and so I emailed customer service. Their response was that they can’t do anything to alter a shipping address once the order has been submitted even though my order has not been dispatched or i’m guessing even been packed (ordered on Saturday emailed Monday morning). Does this not seem a little bit strange surely it can’t be that difficult to be able to help?

  • I would keep trying to ask them to fix it. Have you used the online chat? I have had different responses from different operators in the past...

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