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I wear merino every day so there's no way I'd bother with hand washing and I never had any issues on any of my clothes in more than 10 years. Perhaps this one day the wrong program was selected? I never 0wned any Howies stuff but all my Rapha / Smartwool / Icebreaker / John Smedley etc so far has kept shape.
Generally I'd agree, but I washed a Howies merino shirt once and it shrank so much it was unwearable. An expensive lesson that.