Does anyone own a Canyon?

Just finished an extremely annoying and disappointing exchange with Canyon where:

• I ordered a bike and waited a month past the scheduled ship date with no contact to say why, it was delayed, the only response was on live chat to say "they were doing a stock check and couldn't possibly send out bikes during this time"
  
• after repeated follow ups they finally said there was an internal issue with PayPal which had delayed my order by a few days and I had to pay by bank transfer
  
• I paid my money and the ship date slipped another 10 day, in which time I'd messed my bike fitter and LBS around yet again
  
• I got a new set of reminders to pay with a different order number,
  
• then I got a separate set of emails saying my order was cancelled and the bike out of stock.
  
  

All the time Canyon UK were repeatedly unresponsive unless it was asking me to pay them money.

I've owned two Canyon bikes in the past, loved them to bits but as a company the service is laughable. And because I used a bank transfer, I can't even ask my credit card provider to demand the money back.

TL;dr Canyon are a complete joke.