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Did that once, and they just hassled me to change it again, and then they just changed it automatically.
I know what the problem is, they have a simple calc that checks DD vs usage, but mine varies so much between Summer and Winter, that you need to look at how much I'm paying over 1 year rather than just the last 2 or 3 months. Their shit algorithm predicts that I'll go into debit, but doesn't acknowledge over the year it evens out.
Nobody there is helpful at all.
NurseHolliday-
My brother has same problem with Npower right now. I keep telling him just cancel the DD. Make them call you to take payment. Or use a standing order instead, which they would not be allowed to change.
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I have that with British Gas, my DD’s are always going up even though I’m in credit, and as you say the fluctuation between summer and winter, are quite high and now I’ve got a smart meter they should know my usage on a day to day, week to week basis and so should be able to amend my DD accordingly.
Hairingtons
cornelius_blackfoot
Can't you change your DD yourself? Feel like I did that when I was first with Ovo. At least they give you interest on your credit.