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  • Despite knowing exactly how much I use, because I've been with them for years and years, they keep upping my DD. I'm currently hundreds in credit, but they refuse to reduce my DD back down to £55/month.

  • Are they allowed to do that? Is there no way to control yourself what the DD is (eg changing it with online banking)?

    Sounds a bit ridiculous, would definitely threaten to leave in that situation.

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