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Despite knowing exactly how much I use, because I've been with them for years and years, they keep upping my DD. I'm currently hundreds in credit, but they refuse to reduce my DD back down to £55/month.
NurseHolliday-
Can't you change your DD yourself? Feel like I did that when I was first with Ovo. At least they give you interest on your credit.
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Are they allowed to do that? Is there no way to control yourself what the DD is (eg changing it with online banking)?
Sounds a bit ridiculous, would definitely threaten to leave in that situation.
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Fair enough, that’d wind me up enough to switch too!
We’re always around £150 in credit (similarly have big swings in summer and winter), got them to reduce our DD by a fiver but they wouldn’t go lower at the time.
umop3pisdn
abr
tonylast
What’s the issue with Ovo? Been with them since April 2016 and had no issues whatsoever - did a uSwitch check out of interest last month and cheapest we could get would have only saved £30 a year.
We are half-way through a two year tariff, so could be they’ve changed everything since we signed that.