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I ended a selling agreement with an EA once for my flat, and on me arriving at their office to collect my keys, they gave me the keys of the owners of two doors down. I realised they weren't my keys straight away, but they insisted they were mine.
Got my keys eventually after much insisting that I knew what my keys looked like. Pretty shocking that they were going to let me walk out of the door with keys to someone else's house with door number info attached.
They kept calling afterwards for "keep in touch" calls. Don't think I'll be using their services again...
Hovis
Had one of their EAs over, seemed like a nice guy with a lot of experience, taking him on face value.
Then they kinda cocked up the valuation stuff, sent me someone else's valuation
Kinda gave up at that point. They never chased. But then neither did KFH.