Owning your own home

I ended a selling agreement with an EA once for my flat, and on me arriving at their office to collect my keys, they gave me the keys of the owners of two doors down. I realised they weren't my keys straight away, but they insisted they were mine.

Got my keys eventually after much insisting that I knew what my keys looked like. Pretty shocking that they were going to let me walk out of the door with keys to someone else's house with door number info attached.

They kept calling afterwards for "keep in touch" calls. Don't think I'll be using their services again...

Had one of their EAs over, seemed like a nice guy with a lot of experience, taking him on face value.

Then they kinda cocked up the valuation stuff, sent me someone else's valuation

Kinda gave up at that point. They never chased. But then neither did KFH.

I might give them a chance with their 'free' valuation to see how efficient it all is. Those here in the office who carry out mortgage valautions don't rate their admin/customer service, but I'm hoping potential buyers won't have to deal with them much.