For normal post I think they're not supposed to just give it to you, and have to send it out for delivery again; but as you've got a tracking number I'd give it a go. Just explain you've not had a card, but that the tracking says it's being held at the post office.
For normal post I think they're not supposed to just give it to you, and have to send it out for delivery again; but as you've got a tracking number I'd give it a go. Just explain you've not had a card, but that the tracking says it's being held at the post office.