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My mother in law had a similar issue with her drive. She found where the guy lived and knocked on his door one evening, asking if he was OK as he hadn't replied to her recent texts and she was worried about him. Then shamed him into agreement in front of his wife.
But if you don't have her Liam Neeson levels of persistence it doesn't look good.
hugo7
Howard
We had a decorator in to do our bedroom because we didnt want to do the wallpaper.
They left wallpaper paste stains all over the edges of the roof on the wall that was wallpapered.
We obviously complained the next day when everything was dry and it was clear this was stained.
Theyve given us a day to come correct it 3 times now and on the day either cancelled or not turned up and then apologised saying they were stuck on another job..
Obviously they have no real incentive to actually come fix this, am i fucked?