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boredom
That's bullshit - just plain lazy canned response customer 'service'.
They have all the paint codes - they are on the invoice from the bloody supplier !
All Taiwanese frame builders use their industry standard YS paints catalog
V4 Blue was YS-7321, as opposed to the original V1/V2 Blue which was actually a Pantone colour 292C.....
But that doesn't get round the fact that neither translate to an exact match under the RAL system.
Here is mine (must be 8 years old now) after a bit of a spruce up after battering the broken roads of Berlin for 10,000km's in under a year
XL V2 in white (YS-701 if you were wondering....)
Run Singlespeed 48-18 or flipped to fixed 48-19
Challenge Strada Bianca 30mm open tubulars on Gippieme A40's
FSA Gimondi 172.5 Cranks
Mostly the original On-One finishing kit, 3ttt 4GX bars / stem, Tektro CR520 cantis with DiaCompe 287v levers.
SKS Chromoplastic guards with a Topeak Super Tourist DX rack which takes a quick release MTX bag when needed
Why Planet X did not build on the legacy of the il-Pompino and Kaffenback and update with wider tyre clearance and disc brakes and absolutely own the steel 'do-it-all' market is a total mystery.... probably too busy buying socks i guess.