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Rhobbs
From both recently buying, and selling, I say they over value your property to get your business, and then take a long long long long long time to sell it, if at all. Check out how long purple bricks properties have been on in the market in your area on zoopla etc.
I had really wanted to use an online estate agent, as they should be able to rival a 'real' EA. However, as they take 100% of their fee to list the property, and they don't get anything else if they sell there's no incentive for them to actually bother selling the place.