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True enough. I just get a bit creeped out when I hear staff at somewhere like Tesco or Sports Direct being called ‘colleagues’, to try and make it appear as if they actually give a toss about them. I can’t imagine why you’d ever feel involved in somewhere like that.
Perhaps I just need to be less cynical...
It’s not meant to be - my point is that a salesman can generally sell anything, from bikes to cheese.
The real issue with having staff like that is the same with retail the works over - you just don’t have a vested interest in the company. You do your thing and go home at the end of the day, and that’s it. Bike supermarkets like Evans, CS and Halfords do mean most LBS’s are struggling. I know more people on bikes is always a good thing but small shops closing while we are supposed to be in the middle of a cycling boon is depressing.
It’s not just bikes anyway, ask any local hardware shop owner what he thinks of B&Q. It’s repeated in virtually every business, so forgive me if I don’t shed too many tears if one goes under.