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hoefla
They look like they're fucking hopeless, sorry.
You can rescue the face of the bricks by rubbing them smooth with another brick of the same type. The joints are buggered and there isn't much you can do but fill them with mortar.
Are they repointing with lime or cement?
As for the heat gun next to the glass, you can hold a piece of thick cardboard against the glass, but don't point the gun towards the glass or you'll crack it. Try and sand the very last bit next to the glass, but try to keep the moulding sharp. It'll look crisp if the edges of the moulding aren't damaged by sanding.
Don't blame yourself, you're paying them good money and they should know what they are doing. Proper conservation grade builders, with the appropriate qualifications are hard to find. Anybody can set up a building company with the words "Conservation or Restoration" in its name and it's a licence to print money if you work with lime.