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Yeah above the back door. I accept they had to grind the old cement out of it was too stuck to the bricks but would have expected them to be more careful about it. They are definitely using lime. As a company they only do brickwork and only using lime, and they came locally recommended.
My poor bricks :(
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I think your bricks will look fine once they’re done. Those soft red ones often crumble to bits and have to be replaced.
By the way, once you’ve had the skin of your bricks cut back like that (as they are on my house too) they should be coated in Thomson’s Weatherseal or similar as it makes them porous.
Is that a lintel we are looking at?
In fairness to them, they’ve had to but out the cement pointing because it’s probably too strong to bolster out. It will probably look fine when re-pointed with lime mortar or a weaker cement mix.
You should ask them what they are using for the pointing as suggested already above. Ready to mix lime mortar is cheap.