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Customer service - we as a nation expect good customer service but are unwilling to pay for it.
Personally, I am willing to pay for it but I realise that I'm in a relatively small group which won't easily make a viable market.
And even though I'm willing to pay, I'm quite selective and even if I had "bike shop Mecca" around the corner, I'd probably only visit a few times a year as most stuff I can / can be bothered to do myself.
ChasnotRobert
Bike shop Mecca!
Stock is a huge issue, do they cater for road/mtb/commuter/fixie skidder etc.
Quality work is down to the individual mechanics and can be hit or miss.
Customer service - we as a nation expect good customer service but are unwilling to pay for it. So instead we have shops staffed by people who were once enthusiastic cyclists but after being paid minimum wage and dealing with the general public now resent anyone who crosses the threshold into the shop.