Mudguards

So I had to get back in touch with Velo Orange about my cracked guard today as I'd heard nothing from Practical Cycles Psychos, seems like they'd told VO that they'd tried to contact me a few days ago but had no reply.

I checked my email including junk and trash folders incase I'd missed something and there was nothing.

VO offered to pass on my contact details to PC so I agreed and I got an email from PC saying that they'd tried to contact me but I hadn't replied so I had one last chance to reply to them but that VO wouldn't do anything under warranty because of the issue with the damage when they were delivered. I'd already told VO about the damage and how it was in a totally different area and they hadn't said anything about that voiding the warranty so I copied VO in on my reply and what do you know, PC suddenly became a lot more helpful!