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Oliver Schick-
Because it streamlined the service, allow the shop to concentrate on building new bicycles and doing smaller on the spot jobs, it also mean the waiting time for the next availability for an overhaul service is much shorter due to both more mechanic in LCW, and if requested, get it done in stores, which can be done sooner also.
More parts can be stored in LCW that may not be possible in shops, some shop are smaller than other which mean less specialised part.
Stuff like that, it’s jusr pooriy thought out.
edscoble
So much this.
They spend a lots of money on motivational programes (such as the spiral of positivity to encourage well.. positivity) but still stand their ground with the fixed salaries no matter your experiences and years at the company.
The London Central Workshop was a brilliant ideas, unfortunately, telling mechanics they will get bonuses if they meet a quota amount of service per day was not the best plan*, this mean that the quality of service will be lower just to make the bonuses to cover for the working at almost minimum wages in London, thus bike aren't as clean as they should be, part haven't been replaced, just lubricated and adjusted, etc.
*Some services may take longer , customer may not respond to quote promptly which result in a delay, ordering new part if they don't have it, etc.),