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Dammit in reply to @Howard

Tell the Hilton to either fix the bag and return it to you or buy you a new bag. Leaving you to sort it is bullshit customer service.

I would have done so if I were not flying back today.

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veLLo in reply to @Dammit

That's the one...
https://www.handbagclinic.co.uk/Handbag_Clinic_Chelsea.php

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