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  • When places prioritise saving £10.20/hour over meeting customer expectations that sends a pretty direct message that said £10.20 is needed, and likely needed badly.

    Sends very much the wrong signal.

    And as I said, if they have to cut where people can see it/experience it/be frustrated and annoyed by it, then it suggests that they’re cutting the bits you can’t directly interact with even more severely.

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