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What's the cafe section got to do with warranty support? My friend worked as cafe manager at spitalfields and was trying to get them to close the cafe section early for months, it just isn't busy enough to warrant staying open for the odd RCC member wanting their extra free coffee.
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oh shit we are going bust
Are they, though? I thought they were making a profit, just not a huge one, and the investment was partly about getting them to a place where they could bring profits up in line with turnover.
laner
Thrustvector
@Dammit
I found the new site to be very difficult to navigate- I was trying to find luggage and simply could not do so. My girlfriend could, however, so I was able to find out that what I wanted wasn’t in stock.
The redundancy news is terrible for those affected- I hope they all get better jobs with better companies.
I’ve been on Rapha Travel trips and the team who delivered them was excellent- but they were terribly marketed and promoted. Still, a loss to Rapha.
I do wonder what is next for Rapha, they’ve managed to get a bunch of dedicated people to work long hours for little pay- and now sacked many of them. Once they lose employee loyalty they have little to replace it with, given pay and conditions are hardly likely to improve now.
I suspected something was up when they shut the cafe section of the shops at 16:30- I was just surprised that they did something so obviously “oh shit we are going bust” to a customer facing team- normally the last place to face the axe as if consumer lose faith in their ability to get warranty support you are screwed for new (non-deep-discount) sales.
Overall this is a real shame and the damage to the people is real, but blame is squarely with Rapha management who drove the company to this point.