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Very accurate. Back when I was an assistant manager (a fair few years now) I had a bust up with the then head of retail over the new “basket size” targets, when he literally suggested pushing people to buy more than one set of lights at once. IIRC we were actually penalised for not hitting an average of three items per transaction.
Shortly after I left to take a pay rise as a bottom rung mechanic elsewhere
jackbepablo
Yep. Shame indeed, as there were times when I thought there was a really feint possibility that they could skirt the LBS/Megastore line and become loved and profitable at the same time.
I mean, this is just another coin for the wishing well, but they could have retained super experienced and knowledgeable staff by listening to their input about running the stores and paying them a decent living wage.
Instead they implemented pointless motivational programs and threw blindly at a dart board for investments.