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Yep. Shame indeed, as there were times when I thought there was a really feint possibility that they could skirt the LBS/Megastore line and become loved and profitable at the same time.
I mean, this is just another coin for the wishing well, but they could have retained super experienced and knowledgeable staff by listening to their input about running the stores and paying them a decent living wage.
Instead they implemented pointless motivational programs and threw blindly at a dart board for investments.
Chak-
Very accurate. Back when I was an assistant manager (a fair few years now) I had a bust up with the then head of retail over the new “basket size” targets, when he literally suggested pushing people to buy more than one set of lights at once. IIRC we were actually penalised for not hitting an average of three items per transaction.
Shortly after I left to take a pay rise as a bottom rung mechanic elsewhere
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I mean, this is just another coin for the wishing well, but they could have retained super experienced and knowledgeable staff by listening to their input about running the stores and paying them a decent living wage.
So much this.
They spend a lots of money on motivational programes (such as the spiral of positivity to encourage well.. positivity) but still stand their ground with the fixed salaries no matter your experiences and years at the company.
Their centralised workshop failure a few years ago is ghestuff of legend, too.
The London Central Workshop was a brilliant ideas, unfortunately, telling mechanics they will get bonuses if they meet a quota amount of service per day was not the best plan*, this mean that the quality of service will be lower just to make the bonuses to cover for the working at almost minimum wages in London, thus bike aren't as clean as they should be, part haven't been replaced, just lubricated and adjusted, etc.
*Some services may take longer , customer may not respond to quote promptly which result in a delay, ordering new part if they don't have it, etc.),
jackbepablo
edscoble
Just poor management and such, shame really.
Even with a £1,000 bonus for any mechanic who stayed from April to September, they're still leaving.