Eurostar Woes

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hippy

Eurostar give vouchers as compensation for delays or whatever and they have expiry dates on them.

Would you consider that reasonable? I mean, if your journey is delayed and they give you compensation for it (presumably they are legally required to and this isn't just out of the goodness of their little hearts) then there shouldn't be a time limit on this compensation should there? Or are they just being nice with the vouchers knowing most people won't cash them in?

JFGI: https://help.eurostar.com/faq/uk-en/question/Can-I-get-a-refund-instead-of-an-e-voucher

https://www.which.co.uk/consumer-rights/advice/can-i-get-compensation-for-eurostar-delays-or-cancellations

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andyp in reply to @hippy

It depends on the length of the delay, if it's more than 60 minutes you can claim a cash refund.

I'm due a 75% refund on my outward journey from last week, we were delayed by 220 minutes, which is a lot of fun when you have two kids aged 8 and 5 to keep entertained.

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hippy in reply to @andyp

I didn't know about the cash refund though so got vouchers ages ago that have now expired. This annoys me. Not as much as dealing with two kids but enough that I will be getting my £40 back some other way.

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