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Ya it’d been used very little. A couple of commutes.
The issue wasn’t really that it broke. Shit happens I guess, and they described their zip problem at the time. The issue was that their solution was a shrug and a minor discount on a new one, rather than a repair or replace.
But that’s all sorted now.
Nothing to see here!
Didn’t @7Üp say that the bag was “hardly used”? So it didn’t have three year’s wear and tear.