Other readers should know it was a 3 year old bag, with a zip they no longer use. The top spec YKK zips they use now weren’t available in small quantities which meant Restrap were unable to use them when they were smaller.
Covering postage to get the bag back, labour to repair, then postage to return to 7up probably makes it a negligible margin against just replacing the bag with the current spec one
Useful having persuasive acquaintances.
Glad to hear you’re happy with the replacement.
Other readers should know it was a 3 year old bag, with a zip they no longer use. The top spec YKK zips they use now weren’t available in small quantities which meant Restrap were unable to use them when they were smaller.