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Was it an old frame bag? I understand it’s not great that the zip failed, but zips fail on all sorts of kit if strained.
The guarantee covers all components for 1 year and all manufacturing faults for life.
The dry bag, as a manufacturing fault, would be replaced with a new tapered bag if requested.
Although the component warranty might sound short, it’s better than most/all.
Of course you could argue that you wouldn’t need to warranty it if the zip was different, but it could have broken regardless.
Sorry if it hampered the trip.
My first bikepacking trip with an Archie’s saddlebag the main compression strap’s buckle snapped on day 2 meaning I had to use bungees for the next 10 days. Shit breaks.
On another note did you warranty via sb?
Still need to persuade Nathan at Restrap to repair it.
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TM
The response to a blown zipper was basically ‘yes, we know, the zips suck. We can give you 10% off a new framebag with a different zip’.
Cool.
Haven’t approached them about the drybag yet. Popped 3 days into our trip. Not ideal.