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I'm one of those dots. They just can't seem to get my account working. Got a new tracker at cp1, nothing. Resetted a few times, nope. I have no idea whose fault it is.
Really annoying for you. It happened to one of the guys I was dot watching last year. Just no data.
Surprising that another tracker didn't fix it. In that case it's probably an issue on track leaders. They may get it back, with luck
Three riders (won't give #'s here) are showing No Points Yet, with no dot visible and blank "full history" links. Freeroute doesn't have them either. Would a failed tracker temporarily hide everything like this?