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@Jezston
Email them a complaint, if they don't respond favourably then name and shame. I don't want to take any of my bikes to this place whatever it is.
Currently in the process of making a similar complaint - got my bike serviced before going on a 400k London to Paris ride and had a bunch of mechanical problems on the ride which the service should have sorted. Will name and shame them if they don't react well to my complaint.